Cisco Technical Support 3.3
Device: iOS Universal
Category: Business
Price: Free, Version: 3.2 -> 3.3 (iTunes)
Description:2012 Web Marketing Association Best Advocacy Mobile App award winner 2012 Forrester Groundswell B2B Mobile App award winnerThe Cisco Technical Support mobile application provides access to Cisco's rich technical support content. Support contract owners can manage and update their open support cases, track their RMA shipments, and contact TAC directly via phone or email while on the go!Leverage the Support Communities to ask and answer questions in the discussion forums, comment on blogs, rate videos, and share documents about configuring and troubleshooting Cisco products and solutions.Research Cisco products and services through mobile optimized content, videos and podcasts.Features:Manage Cases (requires an active servicee contract)- Users can open P3 or P4 support cases against their devices - View your open support cases, or search for any case associated with your contracts- Bookmark a case by adding it to your Watch List from the actions menu within the case. - Access to RMA Replacement Parts, Returns, and Labor Details associated with the support case.- Update your support case by adding notes or photos from your mobile device- Call or email your TAC Engineer, On-Site Contact or Field Engineer directly- Request an update or close a case with a tap of a button from the actions menu within the caseDon't have a Cisco support contract? Learn more about the benefits here: http://www.cisco.com/web/help/reg/ben/sc_ben.htmlCisco Support Communities:- Access to Cisco Technical Support discussion threads- Track discussions you have started- Email discussion threads to anyone- Save discussion threads for offline viewing- Social interaction with the Cisco Technical Support Community- View overall and mobile leaderboards of the top community contributorsOnline Media:- Cisco RSS feeds and alerts help you stay up to date with news- Access to Cisco Technical Support YouTube videos- Access to Cisco Technical Support PodcastsProduct Information:- Mobile optimized Cisco Product and Services documentationHave questions or want to provide feedback? Send us an email at: ctsmobilefeedback@external.cisco.com
What's New
New Support Cases split view for iPad usersView Support Case attachments (Excel, Word, Power Point, Images, PDFs and Text Files)View Support Case "Related Bugs" DetailsPerformance enhancements and bug fixes
Cisco Technical Support